FAQ

Group Buy Info

Group buys are a common method of service and sales in the mechanical keyboard community.

Money is collected up front by the runner/vendor, then a bulk order is placed to the manufacturer once orders are closed.

The product(s) are then made/built/created and sent to the vendor (me!) for verification, QC, and final shipment to the group buy participants and proxies.

By ordering a group buy product on this website, you understand that there may be variances in the timeline or production of this product.

I agree to disclose all and any group-buy related issues on their respective GB threads on geekhack, Reddit, Discord etc.

For quickest access to support and updates, join my Discord server: discord.hineybush.com

Once the group buy product order is placed, no cancellations or refunds will be allowed. 

Group buys involving limited quantities (keyboard kits, other limited editions) will have payments processed after the spots are filled. This saves me the headache of dealing with extra orders in case Shopify acts strangely during the buy.

By ordering a custom keyboard kit via group buy or in-stock purchase, all customers agree that there will be an acceptable variance/tolerance in anodization matching, finishing, and fitment as detailed below:

A-stock allows internal blemishes that cannot be seen when the keyboard is assembled or built. Very small color differences between top and bottom may be allowed at my discretion.

B-stock allows for small external blemishes that prevent the kit from being considered A-stock. There will be degrees of B-stock, and discounts will be applied to these products as deemed warranted. 

Shipping

All international shipments under 4.0 lbs. will be shipped via USPS First Class International with insurance added. Due to the insurance cost a small 8% surcharge is added to international shipping fees.

DHL Express is the preferred shipping method for international keyboaed kit shipping - please select this as your shipping option if ordering internationally!

All international orders will be declared at face value.

I am not responsible for any damages during delivery to the end user.

 

Bundling in-stock items with group buy items

If an in-stock item is purchased on the same order as a group buy item, all items will ship together once the group buy items arrive and are processed. If the in-stock item(s) are desired sooner, please order them in a separate order.

 

Refunds and Cancellations

Refunds are allowed for in-stock item purchases at any time before shipment. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at my discretion.

Shipping Info

Once an in-stock item (not a group buy order) is purchased, please allow 2-3 business days for processing and shipment.