Group Buy Info
Group buys are a common method of service and sales in the mechanical keyboard community.
Money is collected up front by the runner/vendor, then a bulk order is placed to the manufacturer once orders are closed.
The product(s) are then made/built/created and sent to the vendor (me!) for verification, QC, and final shipment to the group buy participants and proxies.
By ordering a group buy product on this website, you understand that there may be variances in the timeline or production of this product.
I agree to disclose all and any group-buy related issues on their respective GB threads on geekhack, Reddit, Discord etc.
For quickest access to support and updates, join my Discord server: discord.hineybush.com
Once the group buy product order is placed, no cancellations or refunds will be allowed.
Group buys involving limited quantities (keyboard kits, other limited editions) will have payments processed after the spots are filled. This saves me the headache of dealing with extra orders in case Shopify acts strangely during the buy.
By ordering a custom keyboard kit via group buy or in-stock purchase, all customers agree that there will be an acceptable variance/tolerance in anodization matching, finishing, and fitment as detailed below:
A-stock allows internal blemishes that cannot be seen when the keyboard is assembled or built. Very small color differences between top and bottom may be allowed at my discretion.
B-stock allows for small external blemishes that prevent the kit from being considered A-stock. There will be degrees of B-stock, and discounts will be applied to these products as deemed warranted.
Domestic shipping is handled via USPS or FedEx. I usually only use FedEx upon request, so please contact me if you want this option.
Please allow 3-5 days for order processing, then further time for shipping. I run Hiney as a side gig and work out of my attic, fulfillment can sometimes take a bit longer than I'd like.
I am not responsible for any damages during delivery to the end user.
International Shipping and Customs
DHL Express is the preferred shipping method for international keyboard kits - please select this as your shipping option if ordering internationally!
I am currently only offering DHL Express for ALL international orders. I understand it is expensive, however it is much more reliable than USPS First Class International. If you are adamant about spending less on shipping and understand the risks of a longer (or indefinite) shipping time, you can contact me about adding this to your order instead of DHL.
Customs declarations will be made at face value of the items purchased. If you are unhappy or unwilling to pay import fees, petition your government to change their policies or see if there is a local vendor that can import the product. I am very happy and willing to work with worldwide vendors to help lower costs for the buyer and expand the reach of my products.
Bundling in-stock items with group buy items
If an in-stock item is purchased on the same order as a group buy item, all items will ship together once the group buy items arrive and are processed. If the in-stock item(s) are desired sooner, please order them in a separate order.
Refunds and Cancellations
Refunds are allowed for in-stock item purchases at any time before shipment. Refunds may not be available after submission of your Group Buy order. Refunds will not be available after bulk order submission to the vendor. Refunds may be made available on a case-by-case basis at my discretion.
I will not be responsible for facilitating sales/transfers/trades of any of my group buy products. All transactions should be completed in a trusted and honest manner. I will not transfer shipping addresses to a presumed new owner, the original buyer will receive the board then be responsible for assuring it gets delivered to the new owner.
Once an in-stock item (not a group buy order) is purchased, please allow 2-3 business days for processing and shipment.